When to Switch Your Merchant Account Provider

This article is written by Charge.com Payment Solutions, Inc.

Nearly every business has a merchant account provider, the company that offers retail and online payment processing services. Without a merchant account, you couldn’t accept credit cards from your customers or process payment over the web. But not all merchant account providers are created equal. In fact, some are downright impossible to work with. If you’re unhappy with your current provider, it might be time to find a new company. But how do you know when it’s time to switch your merchant account provider or if you should stay with the one you have?

Are you tired of your merchant account provider? You’re not alone. There are many ways to tell when it’s time to find a new merchant account provider. Here are a few signs that reveal it’s time to make the switch.

Stuck Paying High Fees

Credit card processing online, in person, or on the go shouldn’t be expensive. Yet many business owners are stuck paying high credit card processing fees. Why? Because they didn’t do enough research before selecting a merchant account provider. The good news is that it’s possible to find an affordable merchant account provider with low credit card processing fees. This is true even if you have poor credit, prior bankruptcies, or if you’re a high risk business. If you’re paying too much for accepting credit cards, it’s time to find a new provider.

Useless Payment Processing Solutions

The right merchant account provider should have the latest payment processing solutions that can be tailored to your business. Are you a mobile business? Your merchant account provider should have a reliable wireless payment processing solution for you. If you run an ecommerce company, you need advanced online payment processing software to accept credit cards on the web. Regardless of your type of business, the right merchant account provider will have the software and tools you need.

If you’re stuck with useless payment processing solutions or equipment and software that don’t meet your needs, it’s time to switch your merchant account provider. You shouldn’t have to go to another company to find these products.

Poor Customer Service

Another reason you might be unhappy with your merchant account provider is customer service. Customer service is very important, especially if you’re having issues with your online payment processing software or web shopping cart. Do they provide technical support when you need it most? Do they offer training on various tools and software? Do they have reasonable hours? If you’re unhappy with the customer service provided by your merchant account provider, it’s time to find a new one.


Charge.com is an experienced credit card processing company with over 15 years of experience in the industry. Along with merchant accounts, the company offers payment processing solutions, including wireless credit card processing solutions for mobile companies.